Refund and Cancellation Policy

1. Subscription Cancellation

You may cancel your RestroNex subscription at any time directly through your restaurant dashboard under App ➔ Subscription Settings or by emailing our support team at support@restronex.app.

Upon cancellation, your subscription will remain active until the end of your current paid billing period (monthly or annual), after which no further renewals or charges will occur.

2. 7-Day Refund Guarantee (New Subscriptions)

If you are not satisfied with RestroNex for any reason within the first 7 days of your initial paid subscription activation, you are entitled to a full 100% refund of your subscription fee.

To initiate a refund request, contact support@restronex.app with your registered business email and payment reference ID. Refunds are credited back to the original payment method (UPI, Netbanking, or Card) within 5 to 7 business days as processed by our payment partner Razorpay.

3. Renewal Charges & Non-Refundable Situations

Recurring monthly renewals and usage after the 7-day initial guarantee window are non-refundable. However, you can cancel anytime to prevent future billing cycles.

Hardware peripherals, on-site installation visits (Scale tier), and third-party SMS/WhatsApp gateway charges are non-refundable once fulfilled.

4. Contacting Billing Support

For any billing inquiries, invoice reconciliations, or refund assistance: